Refund Policy
Last Updated: April 23, 2026
We stand behind our service quality with a first-time purchase refund guarantee.
Quick Summary
Full refund available within 7 days if the service does not work as described.
No refunds on subsequent purchases after the first order.
At ProURLMonitor, we are confident in the quality of our link indexing service and want you to be satisfied with your purchase. This Refund Policy explains when and how refunds are provided.
This policy protects both customers and our business from abusive refund requests while ensuring genuine first-time customers can try the service with reduced risk.
First-Time Purchase Refund Guarantee
You ARE Eligible for a Full Refund If:
- This is your first purchase with ProURLMonitor
- You request a refund within 7 days of purchase
- You tested the service by submitting URLs for indexing
- The service did not work as described (low indexing success rate)
- You have not previously received a refund from ProURLMonitor using a different account
What Happens When You Get a Refund
- You receive a full refund of your purchase amount
- Your account is permanently closed
- All unused credits are forfeited
- You cannot create a new account with the same email address
- Refunds are processed within 5-10 business days
When Refunds Are NOT Available
You Are NOT Eligible for a Refund If:
- This is your second or subsequent purchase with ProURLMonitor
- You have been using the service for more than 7 days
- You already used a significant portion of purchased credits
- You changed your mind but the service worked as described
- You violated our Terms of Service
- You previously received a refund from ProURLMonitor (even with a different account)
- You submitted URLs that violated search engine guidelines or contained illegal content
Why No Refunds on Repeat Purchases?
- You already tested the service with your first purchase
- You were satisfied enough to buy more credits
- You understand how the service works and its success rate
This policy prevents abuse where users buy large packages, use the service heavily, and then request refunds to create new accounts and repeat the process.
Partial Refunds
In certain cases, we may offer partial refunds at our discretion:
- First-time purchases with significant credit usage: if you used more than 30% of credits but faced severe service issues, we may refund the unused portion.
- Technical failures on our end: extended downtime or issues that prevented use of credits.
- Exceptional circumstances reviewed individually by our support team.
How to Request a Refund
- Contact support at prourlmonitor.com@gmail.com or WhatsApp: +92 333 3273533
- Include your account email, order number, and a detailed reason for the request
- We review requests within 24-48 hours
- You will receive an approval or denial notification
- If approved, refunds are processed within 5-10 business days
Information to Include
- Registered email address
- Transaction/Order ID
- Purchase date and amount
- Detailed reason for refund request
- Screenshots of issues (if applicable)
- URLs you attempted to index (if relevant)
Refund Processing Timeline
Total time from request to funds in your account: approximately 10-20 business days.
Anti-Fraud Protection
- One refund per customer. We track refunds by email, payment info, and IP address.
- Accounts are permanently closed upon refund and new accounts are prohibited.
- We monitor abuse patterns such as large purchases followed by refund requests.
- Chargebacks result in immediate termination and a permanent ban.
Exceptions and Special Cases
- Service outages: If ProURLMonitor experiences extended downtime (more than 72 hours), we may provide compensation or refunds regardless of purchase history.
- Billing errors: Incorrect charges will be fully refunded.
- Duplicate charges: Duplicate payments are refunded immediately.
- Major service changes: Significant changes may qualify for prorated refunds at our discretion.
Questions About Refunds?
Contact support and we will respond within 24-48 hours:
Important Notes
- This refund policy is part of our Terms of Service.
- We may update this policy with 30 days notice.
- All refund decisions are final and at ProURLMonitor's sole discretion.
- Refunds are processed in the same currency as the original purchase.
- Bank or currency conversion fees are not refundable.